At Jubilee Vacations, we value your privacy and are committed to safeguarding your personal data. We understand the significance of your personal information and ensure its protection.
To efficiently manage travel bookings and provide exceptional services, we collect, use, and disclose specific personal information, including:
Personal and Contact Details: Full name, address, phone number, and email address.
Website Interactions: Information you provide through forms on our website, such as your email address, travel preferences, and how you discovered us. This data helps us keep you informed about our latest offers and services.
Travel Documentation: Passport details, date of birth, and nationality when required by airlines or relevant authorities.
Call Recordings: We may record calls for training and quality assurance purposes.
Social Media Interactions: Engaging with our social media features (Facebook, Twitter, Instagram) means you adhere to the privacy policies of those platforms.
Payment Information: Credit card details including card number, expiration date, security code, and cardholder name.
Dietary and Health Requirements: If relevant to your travel arrangements or necessary for service providers like hotels or tour operators.
Loyalty Program Details: Frequent flyer numbers, car rental programs, and hotel preferences.
We obtain your personal data through various interactions, including:
Direct Transactions: When you make travel inquiries or bookings via phone, email, or our website.
Promotions and Competitions: When you participate in contests or sign up for promotions.
Marketing Subscriptions: When you subscribe to receive updates, newsletters, and promotional offers.
Customer Support: When you engage with our customer service team.
In some cases, we may collect your data through a third party, such as when someone books a trip on your behalf (e.g., employer, family, or group bookings). If you book on behalf of others, you confirm that you have obtained their consent for us to process their personal information.
We require certain personal information to fulfill our duties as a travel agency. Without this data, we cannot process bookings or manage reservations effectively.
We use your information to improve our services and send you relevant travel updates, including:
Travel confirmations and itinerary updates
Managing your booking and customer service inquiries
Sending promotional content about exclusive offers, competitions, and new travel services (via email, SMS, or other channels). You may opt out of marketing communications at any time.
When you explicitly opt in to receive newsletters or promotional fares, we process your data with your consent.
We may share your information with:
Service Providers: Airlines, hotels, tour operators, car rental companies, and other travel service providers to fulfill your booking.
Affiliated Entities: Our overseas branches for processing international bookings.
Third Parties: Individuals making bookings on your behalf.
Business Partners: Payment processors, analytics firms, and fraud prevention agencies.
Legal and Regulatory Authorities: When required by law or for compliance purposes.
For international data transfers, we ensure compliance with data protection laws by implementing appropriate safeguards.
We retain your personal data as long as necessary for the purpose it was collected, in accordance with legal and regulatory requirements:
Booking Records: Retained for six years to comply with legal obligations and potential contractual claims.
Marketing Data: Stored until you opt out or request deletion.
You have the right to:
Confirm if we are processing your data.
Request deletion of your personal data if there’s no valid reason for its retention.
Access the personal information we hold about you.
Withdraw consent for marketing communications.
Request correction of inaccurate or incomplete data.
To exercise these rights, contact us at [email protected]. If you are dissatisfied with our data handling, you may lodge a complaint with the Information Commissioner's Office (ICO).
When you visit our website or use our mobile applications, we may collect information about your device and network, including your IP address. This data helps us monitor visitor trends, improve site functionality, and enhance user experience.
Jubilee Vacations uses cookies to improve your browsing experience. Cookies help us provide personalized content and streamline your interactions with our site.
Additionally, we may use third-party analytics services (such as Google Analytics) to track user behavior and website performance. These services use cookies to collect anonymized data, helping us refine our offerings.
For any questions or further assistance, feel free to reach out to us at [email protected].
